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Patrisha Renz
Curriculum Vitae
Phoenix, AZ 85048
http://ewyndsong.com

Welcome to the online curriculum vitae of Patrisha Renz. Please peruse the various sections and/or open my pdf resume.

eWyndsong.com

eWyndsong.com is the online home to my digital design company Wyndsong Creations. It features     »»»
samples and links to my Web and graphic design work, plus info on another passion of mine - domaining.
  OBJECTIVE

A challenging position that will utilize my knowledge and experience in Digital Design and Web Technologies while taking advantage of my diversified professional background.

 

EXPERIENCE
EMPLOYMENT HISTORY

Subject Matter Expert 
May 2013 to February 2024
Envato Pty Ltd
Phoenix, Arizona - HQ Melbourne, Australia

"The world-leading online community for creative assets and tools, connecting customers to high-end assets by Envato authors around the globe."

- Joined as a level 2 support agent in 2013. Over the years, I progressed to become the Subject Matter Expert, delivering third-level support to L1 and L2 officers while also providing crucial assistance to the author leadership team when needed.

Owner/Marketing
December 2009 to Present
AZ Servers, Inc.
Phoenix, Arizona

- Self-owned Internet contracting services.

Hosting Support Specialist
July 2007 – December 2009
Go Daddy, Inc.
Tempe, Arizona

- Customer Service, Sales and Advanced Hosting Support. Top performer in sales, quality assurance, handle time, call control, problem solving. Advanced from Customer Service to Hosting Support Specialist, handling mostly dedicated server sales and advanced hosting escalations.

Fedex
Phoenix, Arizona

- Fulltime Customer Service Representative on the fast path towards management.

Owner/Graphic Artist
1995 to Present
Wyndsong Design
Phoenix, Arizona

Small, self-owned, digital graphic based business that continues to represent my freelance work.

    Web:
  • Designed, developed, and delivered client websites and printed material.
  • Provided follow up services such as publishing new content, site maintenance, and information archiving.
  • Provided overall system administration of clients' sites and Internet related issues.
  • Structured and advised on e-commerce technologies.
  • Created Websites with Adobe Creative Suite software and leading open source content management resources like Wordpress and Joomla.
  • Structured and edited coding of HTML, CSS, PHP, ASP, Flash, Java Scripting programming languages to the most current web standards.
  • Optimized sites for search engines and marketability.
  • Trained clients' staff on how to maintain their custom built site.
  • Print:
  • Prepared and designed custom layouts for print, such as: brochures, newsletters, business cards, published advertisements and menus.
  • Worked closely with clients to produce desired content based upon available space, knowledge of layout principles and aesthetic design concepts.
  • Utilized top-rated software products including: Microsoft, Adobe and Corel.

Administration (see below)
1987 to 2002
Artist's Choice Publishing
Casper, Wyoming

Wildlife art publishing company and gallery - full-time as well as part-time.

    Gallery Manager full-time from 1987-1990:
  • Supervised and managed all gallery and office procedures.
  • Coordinated the activities of the gallery's various departments.
  • Oversaw quality control of print production.
  • Served as a company representative at promotional events.
  • Hired, trained and supervised personnel.
  • Supervised and directed the shipping of merchandise.
  • Created the graphic design and layout of print advertising.
  • Office Assistant/Sales part-time from 1990 - 2002:
  • Sales and inventory management.
  • Company computer specialist.
  • Webmaster/Developer from 1999 - Present:
  • Designed, structured and still maintain the gallery's award winning Website.

EDUCATION
DEGREE / GPA

AA in Multimedia 4.0 GPA
Graduated December 2003

My Transcripts

University of Advancing Technology
2625 W. Baseline Road
Tempe, Arizona 85283

The objective of this degree was to enhance my wealth of digital design experience with a specified college curriculum geared towards advancing my skills and future opportunities.

      About UAT:
UAT

"UAT is a small private college focused exclusively on advancing and emerging technology disciplines, our academic programs tend to be unique among colleges, and often emerge years ahead of other schools. After we identify which emerging technologies will resonate with our students, we develop them into undergraduate and graduate programs."

"UAT graduates will thrive in the digital age. Our students benefit from their fundamental understanding of both theoretical and applied aspects of technology. We believe to a certainty that UAT graduates will meet and surpass every expectation of their high-technology employers and peers. Our graduates enter the professional world with accredited associate's and bachelor's degrees, and many return to pursue a master's degree at our Graduate Studies."

SKILLS
AREAS OF EXPERTISE - TECHNOLOGY SKILLS & ACCOMPLISHMENTS

Technology Skills
    Customer Service - Subject Matter Expert :
  • Zendesk, Salesforce, Trello, and Microsoft & Google Docs
  • Advanced Certifications:
  • Domains, Web Site Design and Hosting/Servers - through GoDaddy.
  • Adobe Creative Suite:
  • Photoshop - Premiere Pro - Illustrator - In Design– Dreamweaver - 25 plus years extensive experience, training and knowledge.
  • Other:
  • Microsoft Office – Word, Excel, One Note, Powerpoint, Publisher, Outlook & Exchange Servers.
  • HTML & XHTML – CSS – JavaScript – JQuery - PHP - ASP - Flash.
  • W3 Open Source/CMS Software - Joomla, Wordpress, Drupal, Zen Cart, etc ...
  • Database Programming - Access & MYSQL, SQL Server.
  • Hosting & Servers - Linux; CentOS, Fedora, Ubuntu - Windows, Apache, Plesk, cPanel, FTP, SSH, SSL.
  • SEO & Social Media:
  • Google - Adwords, Analytics, Adsense; Yahoo - Small Business, Domain Stats; Alexa, Facebook, LinkedIn, etc ...
  • Domains & Marketing
  • Kontera - Commission Junction - Clickbank - Amazon Associates - Ebay Affiliates - Sed  

Accomplishments

Envato: 12 years of top rated performance. Too many high fives, accloades & shout outs to list. Consistantly stellar yearly performance reviews. 

For reference: Alyssa Rusciano - People Advisory Director Level 3, 551 Swanston Street, Melbourne, Australia - alyssa.rusciano@envato.com

GoDaddy: won the SmartSpace design contest, http://wyndwebs.com. Certified in every company department: W3 - Web, H3 - Hosting, D3 – Domain, rarely achieved.

Fedex: 1st CSR promoted to ‘Senior Customer Representative’ within 12 months of hire date.

Artist’s Choice Awards - established 2000: I take a lot of pride in my Internet award program and the level of distinction it has achieved.

Memberships: HTML Writers Guild, International Webmasters Association, APEX, Awards Sites, UWSAG, Treasures of the Web & Applications Panel at CEMA, 'Website Evaluators Code of Ethics'.

Artwork Showcase: ewyndsong.com, DeviantArt.com, WinCustomize.com, ViviCrandall.com, Renderosity.com, IllustratorWorld.com, Adobe.com, FlashKit.com & UAT.com (student showcase).

REFERENCES
TESTIMONIALS

  • Gary Crandall - CEO
    Artist’s Choice Publishing
    work- (307) 234-7000
    vivisart@vivicrandall.com

    "Patrisha has worked for me for over 20 years, first as our gallery office manager and now as the Webmaster of ViviCrandall.com. When our first Website was outsourced with terrible results, she threw herself into building a site that represented Artist's Choice perfectly. That original site captured the quality of the fine art we represent to a tee. She recently made us a new site that is classy and perfectly designed to the newer Internet browsing standards. We are extremely pleased and highly recommend her talent and vision."

  • Keith Shepardson - CEO
    Shepardson Insurance Services
    work- (209) 577-5909
    keith@shepardsoninsurance.com

    "I have used the graphic talents of Patrisha Renz for the identity branding of my company, Shepardson Insurance Services, Inc. Patrisha designed the perfect logo and created an exceptional Website that I am frequently complimented on. I have also incorporated Patrisha's design into my business letterhead and cards. I highly praise her vision, her skills and her dedicated professionalism, not to mention her pleasant personality. I hope to be able to use her services in the future, too!"

  • Marlene Bushard - President
    Top Priority Messenger Service
    work - (602) 369-2249
    marlene@topprioritymessenger.com
  • "Patrisha listened to our thoughts and brought them alive for our website."

    "It is with great pleasure that I recommend Patrisha Renz and her exceptional services. I have known Ms. Renz both professionally and personally for over 10 years. She has been our sole Web designer since the beginning and is currently working on the 3rd version of TPMSUSA.com. Patrisha has always been a creative professional who listens and meets her clients needs and, also, exceeds their expectations."

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